1. Returns

HumbleWorks is committed to ensuring that our customers are satisfied with their purchase. Therefore, we have a return policy in place to facilitate the return of any item that may not meet your expectations. This policy outlines the conditions that must be met for a return to be accepted, the process of initiating a return, and the exceptions to the policy.

2. Eligibility for Return

To be eligible for a return, the following conditions must be met:

  • The item must be in the same condition as when it was received.
  • The item must be unused.
  • The item must be in its original packaging.
  • The receipt or proof of purchase must be provided.

3. Process of Initiating a Return

To initiate a return, customers can contact us at hello@humbleworks.uk. Upon acceptance of the return, we will provide the customer with a return address and instructions on how and where to send the package. It is important to note that items sent back to us without prior request for return will not be accepted. The customer is responsible for ensuring that the item is wrapped, boxed, and shipped back to us. Please note that we do not cover return shipping costs.

4. Time Limit

If you are not entirely happy with your purchase, you can return your item/s within 14 days of delivery.

5. Damages and Issues

Customers are required to inspect their order upon reception and report any damages or missing component parts immediately. In the event that the customer receives the wrong item, the item is defective, or the item is damaged, we will evaluate the issue and make it right as soon as possible.

6. Exceptions

There are some exceptions to the return policy. Customers are advised to contact us if they have any questions or concerns about a specific item. Used items, the Perfectly Imperfect Collection, White Units, and Oiled Units are susceptible to scratching during returns or due to customer mishandling, which can reduce their value or render them unsellable. This may impact the refund amount you receive. 

7. Exchanges

The fastest way to get the desired item is to return the item that was originally purchased, and once the return is accepted, make a separate purchase for the new item.

8. Refunds

Customers will be notified once we have received and inspected the returned item. We will inform the customer if the refund has been approved or not. If approved, the customer will be refunded on their original payment method.



For UK and EU orders, please return your product to Unit 3 Low Farm Place, Moulton Industrial Park, Northampton, NN3 6HY, UK.

Please don't ship any items back to us BEFORE you contact us and we approve your return.