FAQ

FAQ

 

WARRANTY?

We strive to ensure that your journey with HumbleWorks is a pleasant one, and we, therefore, offer a five-year warranty on any manufacturing related issue.

If you need any advice or support, we are ready to help. hello@humbleworks.uk

 

WHY DOES MY STANDING DESK NEED TENSION CABLES?

Our standing desks operate with a cantilever mechanism allowing them to offer incredible load bearing abilities along the whole structure so you can place your screen or laptop with full confidence.

Steel suspension cables and pins balance the hourglass form of the stand and contrast beautifully with the organic wood frame and they do this by reinforcing the weight distribution along its centre of gravity.

 

WHERE DO WE SHIP TO?

We ship to all corners of the world. However, shipping charges and taxes may vary from country to country. 

 

WHICH COUNTRIES ARE CATALOGUED AS FREE SHIPPING OPTIONS?

We currently offer free shipping to UK, rest of Europe and USA for our standing desks.

Other products may incur shipping charges.

 

AFTER PURCHASING, HOW LONG DOES IT TAKE TO RECEIVE MY NEW STANDING DESK?

Once you place your order, your new HumbleWorks standing desk or laptop stand will take 7-10 working days to arrive. We know you’d love to track your HumbleWorks product’s journey, we will send you the tracking number as soon as we despatch it.

 

WHAT’S THE RETURN AND REFUND POLICY?

If for whatever reason you aren’t entirely happy with your purchase, you can return your item/s within seven days of delivery, for a full refund of the original payment.

Once we have received the product and packaging, a refund will be credited to the payment card or account you paid with within two weeks.

Please note that this does not include return shipping costs and we sometimes charge a 10% restocking fee depending on the product.

 

HOW TO ADJUST MY DESK AND SCREEN?

Correct desk height and computer screen position are fundamental for improving comfort and minimising injury risk in the office. To begin with, set the keyboard shelf at elbow height; your elbows should be at a 90-degree angle.

As a guide, the average 5’11” (180 cm) person would place their keyboard shelf at 44 inches (111 cm) high.  As a general recommendation, you may want to position your screen 20–28 inches (51–71 cm) from your face.

Try to ensure that the screen is at your eye level in order to avoid tilting your head down.

HUMBLEWORKS PRODUCTS MAY HAVE SOME IMPERFECTIONS, WHY IS THIS?

We mainly use natural materials like wood, and we celebrate its small natural imperfections. Wood is warm and its perfectly imperfect characteristics resonate with our brand, as opposed to pieces that are mass-produced from plastic, metals or glass.

Humbleworks pay special attention to detail with regards to our products’ longevity and have to pass a very strict quality control regarding materials and functionality.

HOW DO I CARE FOR MY HUMBLEWORKS STANDING DESK?

  • Scuffs, scratches, marks or blemishes:

If wiping away with a dry cloth doesn’t help, fine grain sandpaper should do the trick.

  • Spilt coffee:

Coffee could stain the natural plywood of your standing desk. Hence, in the event you do spill liquids over your standing desk; remove all excess liquid immediately and try light sanding.

  • To prevent any staining, apply a clear protective varnish.

Please follow all instructions carefully and if all else fails, feel free to get in touch with the HumbleWorks team, we’d love to help!

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